There will be a more detailed summary of the February 17th chapter meeting and presentation in the next newsletter, however we wanted to share some of the important information shared by the presenters regarding traveling with disabilities.
Phil Burke, Assistant Director of Customer Experience at Minneapolis St. Paul Airport (MSP) shared the following websites and information about Accessibility programs at MSP airport:
- IMPORTANT NOTE: When planning any airport trip, it’s important to factor in potential construction at any airport that could interfere with your ease of accessibility. Check out the airport website and your connecting airport website for such information.
- MSP Airport Website: https://www.mspairport.com/
- MSP Airport has earned the ACI Accessibility Accreditation
Accessibility Programs at MSP Airport website: https://www.mspairport.com/airport/accessibility |
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Hearing Related Accessibility Services at MSP |
Mobility and Other Accessibility Services at MSP |
| Hearing Loops in Airport | 1:1 Meet and Assist Program staffed by trained Travelers Assistant Volunteers (NOTE: The hours for this service are limited, see site). |
| Video Relay Interpreting | TSA Cares to connect to a Passenger Support Specialist |
| Visual Paging & Emergency Messages | Accessibility Services Maps at MSP Airport |
| Americans with Disabilities Act (ADA) Policy & Complaint Procedure | Airline Accessibility Services |
| Navigate MSP App | Airport Assistance |
| Hidden Disabilities Sunflower Program | Electric Carts |
| Talk-to-Text is a visual display of gate announcements that is being used in most of Terminal 1, (Terminal 2 roll out TBD). | Adult Change Tables in Restrooms |
Betsy Campbell from Delta Airlines shared the following information on Accessibility features offered by Delta Airlines:
- Delta Airlines TTY phone number: 800-831-4488
- Accessible Travel Services Delta Website: https://www.delta.com/us/en/accessible-travel-services/overview
- For Deaf/Hard of Hearing Travelers, contact Delta once you’ve booked your flight by calling 404-209-3434 or filling out an Accessibility Request Form in the My Trips section on the Delta website (once you have booked your flight).
- When asked about getting text notifications for boarding, etc. Betsy recommends using the Fly Delta App (Apple Store) or (Google Play)
March HLAA-TC Chapter Meeting: March 16th “Round Table Discussion on Technology for Hearing Loss, led by HLAA-TC President Byrdie Coninx.” Hybrid meeting (both at Courage Kenny In Golden Valley or via Zoom). To register for the Zoom: https://us06web.zoom.us/meeting/register/tZwucOmgpjwoHtVikJRf6VAfNXlGDNgkL0TB )